At Deliberate Digital, we take pride in the quality of our digital tools. Because our products are delivered instantly and cannot be "returned" in the traditional sense, we have a clear policy regarding refunds and exchanges.

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1. All Sales are Final

Due to the digital nature of our products (PDFs, templates, and digital planners), all sales are final. Once a download link has been generated, sent, or accessed, we generally cannot offer a refund or exchange. Unlike physical goods, digital assets are permanently accessible once delivered.

 

2. Specific Exceptions

We want you to have the best experience possible. We handle the following exceptions on a personal, case-by-case basis:

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• Duplicate Purchases: If you accidentally purchased the same product twice, we may issue a partial refund of up to, but not exceeding, 50%. Under rare and extenuating circumstances, a full refund may be considered at our sole discretion, though this is not our standard policy.

• Technical Defects: If a file is corrupted or malfunctioning, our technical team will work with you via direct email to provide a working replacement. Due to variables on the user's end (device, software, etc.), we cannot offer a refund for technical issues. However, if we cannot fix the issue within 7 working days, we may provide a store credit or voucher to subsidize a replacement purchase.

• Product Mismatch: If the digital file delivered is not the one you ordered, please send proof (such as a screenshot of the file received). Our team will replace it with the correct file directly via email.

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3. Device Incompatibility

Incompatibility is rare, but if it occurs, we recommend printing the file to use as a paper resource. If you contact us, we can provide a list of compatible apps or, in some cases, send the file in a more compatible format. This is handled on a case-by-case basis and does not warrant a refund.

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4. User Error & Liability

Deliberate Digital is not liable for user errors occurring after the point of sale (such as accidental deletion or providing an incorrect email). However, we are happy to help—if requested, we are usually able to resend a link in the case of accidental deletion.

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5. How to Request Assistance

If you need help, please email jade@deliberatedigital.com within 14 days of your purchase, unless a sooner timeframe has been specifically mentioned for a quicker response.

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Please include:

1. Your Name

2. Order Number

3. A detailed description of the issue (including screenshots for defects or mismatches).

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6. Chargebacks

We encourage you to contact us directly to resolve any issues. Unauthorized chargebacks or payment disputes will result in the immediate and permanent suspension of your Deliberate Digital account and access to all future downloads.